MASH · Restaurant
Quality assurance through internal communication
Consistent procedures, training and news close to the staff in every restaurant.
The task
In a restaurant chain, staff change often, and quality must not depend on who is on shift. Waiters need to be able to answer questions about dishes, wines and procedures without fetching a colleague.
The solution
We put procedures, product knowledge and training into Academy, so it is available on the phone in the middle of a busy shift. MASH also uses the AI assistant for quick answers.
Today
Staff can answer the guest straight away, and new employees are trained the same way across the restaurants.